As cloud becomes more mature, the need for cloud operations management becomes more pervasive. In my world, it seems pretty much like IT Operations Management (ITOM) from decades ago. In the way-back machine I used to work at Micromuse, the Netcool company, which was acquired by IBM Tivoli, the Smarter Planet company, which then turned Netcool into Smarter Cloud … well you get the drift. Here we are 10+ years later, and IT = Cloud (and maybe chuck in some Watson).

Cloud operations management is the process concerned with designing, overseeing, controlling, and subsequently redesigning cloud operational processes.  This involves management of both hardware and software as well as network infrastructures to promote an efficient and lean cloud.

Analytics is heavily involved in cloud operations management and used to maximize visibility of the cloud environment, which gives the organization the intelligence required to control the resources and running services confidently and cost-effectively.

Cloud operations management can:

  • Improve efficiency and minimize the risk of disruption
  • Deliver the speed and quality that users expect and demand
  • Reduce the cost of delivering cloud services and justify your investments

Since ParkMyCloud helps enterprises control cloud costs, we mostly talk to customers about the part of cloud operations concerned with running and managing resources. We are all about that third bullet – reducing the cost of delivering cloud services and justifying investments. We strive to accomplish that while also helping with the first two bullets to really maximize the value the cloud brings to an enterprise.

So what’s really cool is when we get to ask people what tools they are using to deploy, secure, govern, automate and manage their public cloud infrastructure, as those are the tools that they want us to integrate into as part of their cost optimization efforts, and we need to understand the roles operation folks now play in public cloud (CloudOps).

And, no it’s not easier to manage cloud. In fact I would say it’s harder. The cloud provides numerous benefits – agility, time to market, OpEx vs. CapEx, etc. – but you still have to automate, manage and optimize all those resources. The pace of change is mind boggling – AWS advertises 150+ services now, from basic compute to AI, and everything in between.

So who are these people responsible for cloud operations management? Their titles tend to be DevOps, CloudOps, IT Ops and Infrastructure-focused, and they are tasked with operationalizing their cloud infrastructure while teams of developers, testers, stagers, and the like are constantly building apps in the cloud and leveraging a bottoms-up tools approach. Ten years ago, people could not just stand up a stack in their office and have at it, but they sure as hell can now.

So what does this look like in the cloud? I think KPMG did a pretty good job with this graphic and generally hits on the functional buckets we see people stick tools into for cloud operations management.

So how should you approach your cloud operations management journey? Let’s revisit the goals from above.

  1. Efficiency – Automation is the name of the game. Narrow in on the tools that provide automation to free up your team’s development time.
  2. Deliverability – See the bullet above. When your team has time, they can focus on delivering the best possible product to your customers.
  3. Cost control – Think of “continuous cost control” as a companion to continuous integration and continuous delivery. This area, too, can benefit from automated tools – learn more about continuous cost control.

 

About Jay Chapel

Jay Chapel is the CEO and co-founder of ParkMyCloud. After spending several years in the cloud management space, Jay saw that there was no simple solution to the problem of wasted cloud spend - which led him to start ParkMyCloud in 2015. Before that, he spent 10+ years with Micromuse and IBM Tivoli, a provider of business infrastructure management software. After an acquisition by IBM, he led the successful sales integration and subsequent growth of the IBM Tivoli/Netcool business in Europe. He also held several regional and worldwide sales roles in Switzerland, the UK and the US. Jay earned both a BA in Finance and an MBA from West Virginia. Those few hours a month that Jay’s not busy with ParkMyCloud’s growth and success, you can find him on the ski slopes, on the soccer field, or on the golf course often accompanied by his three kids.

Want tips, tricks, and insights for an optimized cloud?

No, I like wasting time and money.